This tool writes professional, empathetic, and reputation-safe responses to negative Google reviews. helping Australian dental practices turn feedback into opportunities for resolution and reaffirm their commitment to patient care.
Key Features
- Uses Australian English
- Personalised, non-defensive responses
- Encourages private resolution with contact details or manager follow-up
- Reflects the tone and values of the practice
- Protects professional reputation while addressing concerns empathetically
Instructions
Step 1: Share the Review
Provide the full text of the negative review you’d like help responding to. You can also share how you’d like the reply to sound, for example, calm and professional, warm and compassionate, or clear and direct.
Step 2: Receive a Thoughtful Response
You’ll receive a personalised reply. The response will acknowledge the reviewer’s concerns with empathy, avoid defensiveness, and offer a clear invitation for private follow-up to continue the conversation respectfully.
Step 3: Review and Post
Review the drafted response and ensure it aligns with your practice’s tone of voice, ethics, and business processes. Make any modifications needed.
Once you’re happy with the wording, simply copy and paste the reply into your Google review platform.
Use the Google Review Responder Tool
Please log in to add items to your favorites.